Terms and Conditions
-- What is your Return Policy? --
Items must be unworn and in original packaging and can be returned within 30 days.
-- How Long does it Take to Process an Exchange or a Return? --
After you have processed your exchange or return, you'll receive both a print return label and voucher code(s). If you wish to exchange, simply use your voucher code(s) to replace the order with anything on the website or the same item in a different size. The voucher code(s) will cover the cost of any full priced item on the website. Need to send something back? Email us.
Returns are typically processed within three weeks from you dropping the package in the mail. Please note that the warehouse will contact you with the refund details once they have received and processed your order.
-- Will I Be Refunded The Full Order Value? --
Full priced items may be returned for a full refund but are subject to a $5.95 restocking fee per each returned lingerie set or equivalent.
-- What Is Your Free Exchange Policy? --
Before you begin your exchange process, please make sure to send us an email at firstname.lastname@example.org and include your order number in the subject line. Once you confirm that your order is eligible for a return, ship back your entire purchase in its new, unworn condition within 30 days of delivery. Items cannot be dirty, damaged or incomplete (e.g. a bra and panty set missing the panty) and they must be received within 30 days after delivery, otherwise they will not be accepted.
Final sale items are eligible to be exchanged for the same product while supplies last. Exchanged items are not subject to a restocking fee.